Yes, all Members (excluding ENTERTAINER Elite and Smart members) have the option to request cancellation of a new or auto-renewed Membership within the first 30 days, provided that no Offers have been redeemed and the product is unused. To initiate the cancellation process, please contact Customer Service via email at customerservice.eg@theentertainerme.com.
Related Articles
How can I change, exchange or refund my order?
If you’ve made a mistake with your order, don’t worry; assistance...
Can I pay in installments?
Yes, but only in the UAE and Singapore. In the UAE,...
How long are ENTERTAINER products valid for?
Our products are valid annually from the 2nd of January to...
My paid Membership has expired – what happens to my Smiles?
If your Membership lapses your Smiles will no longer be valid...
How do I cancel my auto-renew?
You can cancel your membership and the auto renewal payment cycle...
What is the validity of Pinged offers?
Pinged offers are valid until the sender’s membership expires.
