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312 Articles

ENTERTAINER lite
12 Articles
- What is ENTERTAINER lite and how does it work?
- What is the difference between ENTERTAINER lite and Standard/Premium/Global/KSA Solo/KSA Family?
- Why does ENTERTAINER lite not include Family Accounts?
- Where can I use ENTERTAINER lite offers?
- Can I use ENTERTAINER lite offers on weekends and public holidays?
Membership
22 Articles
- What is the ENTERTAINER?
- How can I contact the ENTERTAINER for support?
- Which destinations are there offers in?
- Can I purchase additional offers for my favourite outlets only?
- How do I become an ENTERTAINER Member?
ACTUAL Savings
9 Articles
- What are ACTUAL savings?
- What merchants are using the new ACTUAL savings feature?
- How does ACTUAL savings work?
- What is the benefit of the ACTUAL savings feature?
- How do I know if a merchant has the ACTUAL savings feature?
ENTERTAINER soleil (UAE only)
31 Articles
- What is ENTERTAINER soleil?
- What is the difference between Single and Family membership?
- Can I add users to my Membership?
- What is the max age of a child that is considered a child on ENTERTAINER soleil Membership?
- I have more than 2 children, can I add more to my Membership?
Tourist (UAE only)
11 Articles
- ENTERTAINER tourist Free Trial
  2 Articles
  - What is ENTERTAINER tourist Free Trial?
  - Why was my account debited after the ENTERTAINER tourist Free Trial?
- What is ENTERTAINER tourist?
- How do I purchase it?
- How much is ENTERTAINER tourist?
- What is the validity of ENTERTAINER tourist?
- Can I ping offers from ENTERTAINER tourist?
Atome (Singapore)
11 Articles
- What is Atome?
- How do I place an order using Atome?
- How do payments work on Atome?
- Can I cancel an Atome order?
- How do I pay on a defaulted payment?
Postpay (UAE only)
11 Articles
- What is Postpay?
- How do I place an order using Postpay?
- How do payments work on Postpay?
- Can I cancel a Postpay order?
- How do I pay on a defaulted payment?
Takeaways (available in UAE)
15 Articles
- Where do I find takeaway offers?
- How do I redeem online takeaway offers?
- How do I use offline takeaway offers?
- What if a takeaway option does not have the option to order online?
- How do I know if an offer is valid for Takeaway?
Family Accounts
20 Articles
- What happens if a member of the ENTERTAINER family is blacklisted?
- If I leave my family, can I take my Badges & Levels with me?
- If I leave my family, can I take my Pings & Smiles I’ve earned with me?
- As a Secondary Member, can I receive and/or send Pings?
- As a Secondary Member, are there any restrictions on what features or offers I can use in the App?
Pings & Smiles
21 Articles
- How many offers can I ping or send?
- Can I ping an offer to someone who doesn’t have an ENTERTAINER account?
- What happens if the recipient doesn’t accept a pinged offer?
- Can a ping be sent back to my account?
- Can I Ping a Delivery offer?
Delivery (Qatar, Dubai & Abu Dhabi)
36 Articles
- What is Delivery?
- How do I find my Delivery offers?
- How do I place an order on Delivery?
- How many offers can I redeem when placing an order?
- What restrictions are there with Delivery offers?
Cheers
4 Articles
- How do I view Cheers offers?
- What is ENTERTAINER Cheers?
- Why can I not access the ENTERTAINER Cheers offers?
- Can I use Cheers offer when dining?
ENTERTAINER App
19 Articles
- Where can I download the ENTERTAINER App?
- Do I need internet connection to use the App and redeem offers?
- Can I share my ENTERTAINER account with friends and family?
- Why are there locked offers in my App?
- Which languages can I use my App in?
Rules of Use
5 Articles
- What are the restrictions on using ENTERTAINER offers?
- What are the exclusion days?
- How many offers can I use at one time?
- Can I use a Beauty & Fitness offer on my own?
- Can I access the Rules of Use via my App?
4th offer 25% (Dubai & Abu Dhabi)
15 Articles
- Is the 25% off on the total bill offer available in all products?
- How do I access the 25% off on the total bill offer?
- Why is the 25% off on the total bill offer not appearing?
- Can I use the 25% off on the total bill offer on the whole bill?
- How many times can I use the 25% off on the total bill offer?
Express (available in Singapore)
10 Articles
- What are Express offers?
- How do I access Express offers?
- How do I redeem an Express offer?
- Can I ping Express offers?
- How many Express offers can I use in a transaction?
Table Reservations (available in UAE, South Africa & Singapore)
16 Articles
- What are Table Reservations?
- How do I book a table through my App?
- What happens if the restaurant doesn’t have any availability at all?
- What happens if the restaurant isn’t offering the time I would like to book for?
- I booked through the app but the merchant has cancelled my booking?
Delivery (Bahrain, Oman, Singapore & Kuwait)
10 Articles
- What is Delivery?
- How do I redeem a Delivery offer?
- How many vouchers can I redeem for Delivery?
- What restrictions are there with Delivery offers?
- Can I Ping a Delivery offer?
Adrenaline (UAE)
13 Articles
- What is Adrenaline?
- How do I redeem Adrenaline offers?
- How do the Adrenaline offer’s work?
- Can Adrenaline offers be pinged?
- How many Adrenaline vouchers can I use per bill?
Discount Codes - (available in UAE, KSA & South Africa)
14 Articles
- What are Discount Codes?
- How do I redeem an online offer (discount code)?
- Do I need a pin to redeem a discount code?
- Can I use more than one discount code at a time?
- Is the discount code valid on the entire order?
Email Verification
7 Articles
- Why do I need to verify my e-mail?
- Can I change the e-mail address after it has been verified?
- I have purchased a product, but I am locked out of the App
- I did not verify my e-mail within 24 hours, what happens now?
- I have not received the e-mail verification, what should I do?

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