- English
- العربية
- Greek
- 中文

Home
Products
How it works
Community
- The Scoop
- Knowledge Base
Contact Us

KNOWLEDGE

BASE

BASE

KNOWLEDGE

Search For

Home
FAQs

FAQs

297 Articles

ENTERTAINER lite
12 Articles
- What is ENTERTAINER lite and how does it work?
- What is the difference between ENTERTAINER lite and Standard/Premium/Global/KSA Solo/KSA Fellaha?
- Why does ENTERTAINER lite not include Family Accounts?
- Where can I use ENTERTAINER lite offers?
- Can I use ENTERTAINER lite offers on weekends and public holidays?
Membership
20 Articles
- What is the ENTERTAINER?
- How can I contact the ENTERTAINER for support?
- Which destinations are there offers in?
- Can I purchase additional offers for my favourite outlets only?
- How do I become an ENTERTAINER Member?
ACTUAL Savings
9 Articles
- What are ACTUAL savings?
- What merchants are using the new ACTUAL savings feature?
- How does ACTUAL savings work?
- What is the benefit of the ACTUAL savings feature?
- How do I know if a merchant has the ACTUAL savings feature?
ENTERTAINER soleil (UAE only)
18 Articles
- How do I use the different ENTERTAINER soleil offers?
- Can I use Tabby for ENTERTAINER soleil purchase?
- Can I purchase ENTERTAINER soleil on its own?
- Is the ENTERTAINER and the ENTERTAINER Soleil the same product?
- How will the adult members access their Membership?
Tourist (UAE only)
9 Articles
- What is ENTERTAINER tourist?
- How do I purchase it?
- How much is ENTERTAINER tourist?
- What is the validity of ENTERTAINER tourist?
- Can I ping offers from ENTERTAINER tourist?
Atome (Singapore)
11 Articles
- What is Atome?
- How do I place an order using Atome?
- How do payments work on Atome?
- Can I cancel an Atome order?
- How do I pay on a defaulted payment?
Postpay (UAE only)
11 Articles
- What is Postpay?
- How do I place an order using Postpay?
- How do payments work on Postpay?
- Can I cancel a Postpay order?
- How do I pay on a defaulted payment?
Takeaways (available in UAE)
15 Articles
- Where do I find takeaway offers?
- How do I redeem online takeaway offers?
- How do I use offline takeaway offers?
- What if a takeaway option does not have the option to order online?
- How do I know if an offer is valid for Takeaway?
Family Accounts
20 Articles
- What happens if a member of the ENTERTAINER family is blacklisted?
- If I leave my family, can I take my Badges & Levels with me?
- If I leave my family, can I take my Pings & Smiles I’ve earned with me?
- As a Secondary Member, can I receive and/or send Pings?
- As a Secondary Member, are there any restrictions on what features or offers I can use in the App?
Pings & Smiles
21 Articles
- How many offers can I ping or send?
- Can I ping an offer to someone who doesn’t have an ENTERTAINER account?
- What happens if the recipient doesn’t accept a pinged offer?
- Can a ping be sent back to my account?
- Can I Ping a Delivery offer?
Delivery (Qatar, Dubai & Abu Dhabi)
36 Articles
- What is Delivery?
- How do I find my Delivery offers?
- How do I place an order on Delivery?
- How many offers can I redeem when placing an order?
- What restrictions are there with Delivery offers?
Cheers
4 Articles
- How do I view Cheers offers?
- What is ENTERTAINER Cheers?
- Why can I not access the ENTERTAINER Cheers offers?
- Can I use Cheers offer when dining?
ENTERTAINER App
21 Articles
- ENTERTAINER Free Trial
  2 Articles
  - What is ENTERTAINER Free Trial?
  - Why was my account debited after the ENTERTAINER Free Trial?
- Where can I download the ENTERTAINER App?
- Do I need internet connection to use the App and redeem offers?
- Can I share my ENTERTAINER account with friends and family?
- Why are there locked offers in my App?
- Which languages can I use my App in?
Rules of Use
5 Articles
- What are the restrictions on using ENTERTAINER offers?
- What are the exclusion days?
- How many offers can I use at one time?
- Can I use a Beauty & Fitness offer on my own?
- Can I access the Rules of Use via my App?
4th offer 25% (Dubai & Abu Dhabi)
15 Articles
- Is the 25% off on the total bill offer available in all products?
- How do I access the 25% off on the total bill offer?
- Why is the 25% off on the total bill offer not appearing?
- Can I use the 25% off on the total bill offer on the whole bill?
- How many times can I use the 25% off on the total bill offer?
Express (available in Singapore)
10 Articles
- What are Express offers?
- How do I access Express offers?
- How do I redeem an Express offer?
- Can I ping Express offers?
- How many Express offers can I use in a transaction?
Table Reservations (available in UAE, South Africa & Singapore)
16 Articles
- What are Table Reservations?
- How do I book a table through my App?
- What happens if the restaurant doesn’t have any availability at all?
- What happens if the restaurant isn’t offering the time I would like to book for?
- I booked through the app but the merchant has cancelled my booking?
Delivery (Bahrain, Oman, Singapore & Kuwait)
10 Articles
- What is Delivery?
- How do I redeem a Delivery offer?
- How many vouchers can I redeem for Delivery?
- What restrictions are there with Delivery offers?
- Can I Ping a Delivery offer?
Adrenaline (UAE)
13 Articles
- What is Adrenaline?
- How do I redeem Adrenaline offers?
- How do the Adrenaline offer’s work?
- Can Adrenaline offers be pinged?
- How many Adrenaline vouchers can I use per bill?
Discount Codes - (available in UAE, KSA & South Africa)
14 Articles
- What are Discount Codes?
- How do I redeem an online offer (discount code)?
- Do I need a pin to redeem a discount code?
- Can I use more than one discount code at a time?
- Is the discount code valid on the entire order?
Email Verification
7 Articles
- Why do I need to verify my e-mail?
- Can I change the e-mail address after it has been verified?
- I have purchased a product, but I am locked out of the App
- I did not verify my e-mail within 24 hours, what happens now?
- I have not received the e-mail verification, what should I do?

HOW IT WORKS

Watch Video
Rules of Use
Hotel Rules of Use
FAQs

COMMUNITY

The Hub
Rewards
Travel

CORPORATE

the ENTERTAINER
Business
Merchant Partners
Careers

LEGAL

End User License
Terms of Sale
Terms of Use
Privacy Policy

End User License
Terms of Sale

Terms of Use
Privacy Policy

Copyright © 2017 - 2023 the ENTERTAINER. All Rights Reserved