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FREQUENTLY ASKED QUESTIONS

General


We are the leading provider of Buy One Get One Free offers for various businesses - including restaurants, bars, spas, salons, attractions, activities, hotels and more.

Our annual location-specific products (e.g. ENTERTAINER Dubai 2024) offer a wide range of deals for different venues in your city. Our Buy One Get One Free offers can generally be used seven days a week throughout the year, with minimal exclusion days like Public Holidays. Each venue provides three offers, allowing you to enjoy significant savings and a variety of experiences.

It’s super simple. Just download the free ENTERTAINER App from the Apple App Store, Google Play or Samsung Apps on your smartphone device and let your ENTERTAINER journey begin.

Here’s a few links to help you find the App in your device:
Apple: https://itunes.apple.com/ae/app/the-ENTERTAINER/id702813714?mt=8
Google Play: https://play.google.com/store/apps/details?id=com.theENTERTAINERme.ENTERTAINER
Samsung Apps: https://apps.samsung.com/appquery/appDetail.as?appId=com.theentertainerme.entertainer

Once you’ve downloaded the App and registered an account, you can take a look at all the offers available before purchasing a destination-specific product.

We’ve got a fantastic lineup! With 10 ENTERTAINER products across 8 countries, you can easily buy them from the ENTERTAINER App or our website.

  • Dubai
  • Abu Dhabi
  • Qatar
  • Kingdom of Saudi Arabia (offers across Riyadh, Jeddah, and Eastern Province)
  • Oman
  • Bahrain
  • Kuwait
  • Singapore
  • Egypt
  • GCC – includes offers for Dubai, Abu Dhabi, Qatar, KSA, Oman, Bahrain, and Kuwait

Now, here’s the exciting twist – each product is like a local superstar tailored to its own city or country, packed with exclusive Buy One Get One Free offers you won’t find elsewhere. Keep an eye out for location-specific exclusion dates and Rules of Use to ensure a disappointment- free experience.

While our products are primarily in English, the App is also available in Arabic. To change your language, go to the ‘Profile’ icon, select the ‘Settings’ icon and select ‘Language’ and switch your preference.

To view offers in a different destination, simply click on the top left location drop down on your app home screen to change your location.

Our products are valid annually from the 2nd of January to the 30th of December. They’re valid 7 days a week with some exclusion dates, including public holidays and other special occasions. Please read through the Rules of Use for each product to find out specific exclusion dates as they can vary from country to country.

If you've forgotten your password, don't worry; it happens to everyone from time to time, and it's a simple issue to resolve. Just follow these steps to reset your password:

  • Click on the 'Forgot Password' link located on the Sign In page.
  • Enter your registered email address.
  • You will receive an email from us containing instructions on how to reset your password.

If all else fails, we'd love to help. Please, get in touch with our customer support team via http://www.theentertainerme.com. You can chat to us live from the help section in our App or You can also get in touch with us over WhatsApp on +971 50 298 9993.

Brilliant, it’s time to save!

We’ve made our Buy One Get One Free offers super easy to redeem. Here is a step-by-step guide:

  1. Browse to find the offer you want to redeem (check that it is valid for the outlet you’re in).
  2. When you request the bill, please notify the merchant that you would like to redeem an ENTERTAINER offer.
  3. Tap on the offer you want to redeem.
  4. Ask the merchant to enter their PIN (they may mark down the code).
  5. They will bring your bill with your free item(s) removed.
  6. ENJOY YOUR SAVINGS!

You can view merchants filtered by category and location, as well as search for specific merchants, offers and hotels. Enter your search terms in the fields and see which merchants and offers are available to you.

The use of all ENTERTAINER offers is subject to the Rules of Use. Here's a quick overview of the key rules and restrictions:

  • Browse to find the offer you want to redeem (check that it is valid for the outlet you’re in).
  • When you request the bill, please notify the merchant that you would like to redeem an ENTERTAINER offer.
  • Tap on the offer you want to redeem.
  • Ask the merchant to enter their PIN (they may mark down the code).
  • They will bring your bill with your free item(s) removed.
  • ENJOY YOUR SAVINGS!

Please refer to our full Rules of Use for more details.

Our offers have very few restrictions and are usually valid 7 days a week, all year long. We do have some Exclusion Days when ENTERTAINER offers cannot be redeemed – these include public holidays and some key dates and occasions.

Exclusion days per market:

UAE / Qatar / Bahrain / Oman / Kuwait Egypt Singapore
New Year’s Day (1st Jan)
Valentine’s Day (14th Feb) 
Eid Al Fitr 
Eid Al Adha
National Day
Christmas Eve (24th Dec)
Christmas Day (25th Dec)
New Year’s Eve (31st Dec)
Revolution Day (25th Jan)
Coptic Easter Sunday
Eid EL Fitr
Labor Day
Eid El Adha
June 30 Uprising
Islamic New Year
Revolution Day July 23
Prophet Mohamed’s Birthday
Armed Forces Day
Coptic Christmas Day
New Year’s Day (1st Jan)
Valentine’s Day (14th Feb)
Good Friday
Labour Day
Mother's Day
Vesak Day
Father's Day
Hari Raya Puasa National Day
Hari Raya Haji
Deepavali
Christmas Day (25th Dec)
New Year’s Eve (31st Dec)
All Eves of Singapore Public
Holidays, after 5 pm
Entire (14 day) Chinese New
Year period (at merchant's discretion)
F1 period (at merchant's discretion)
Any other public holiday as announced by the Singapore Government

Please note, a limited number of outlets may be closed over summer, Ramadan and other selected religious holidays. We cannot be held responsible if an outlet is temporarily or permanently closed during the offer validity period.

The general rule for "Buy One Get One Free" offers is that one offer can be used by two people, with a maximum of four offers per visit for a group of eight people or more.

Number of people 1 2 3 4 5 6 7 8 or more
Number of offers 0 1 1 2 2 3 3 4 Max

However, there are exceptions:

  1. Beauty & Fitness offers allow two usage options:
    • Two people can use one offer during the same visit, with the second treatment or service being free.
    • One person can use the offer, paying the full price for the first treatment, and the second visit is free. A voucher is provided for the second visit, and it must be used within the offer's validity period. It's non-transferable and cannot be issued as a gift voucher.
  2. "Discount" offers are for single visits, no partner required, and there's no obligation for a second visit when used alone.

If you encounter any issues or have questions, you can reach out to our customer support team 24/7 through the Live Chat feature on the app. You can also email us at [email protected] - but please allow 1 working day for a reply.

We all change our minds, but you can only cancel a redemption before the merchant enters their 4-digit pin and a reference number is generated. Once the merchant has entered their 4-digit PIN, it can’t be changed, reversed, or stopped.


FAMILY ACCOUNTS / SHARING YOUR ENTERTAINER


Of course you can share your account. We love to share – sharing is caring! Therefore, we allow you to share your ENTERTAINER product(s) with up to 3 additional friends and family. Here’s a little more info about how it works:

Primary Members: You are the one that has purchased an ENTERTAINER product, and you are the Primary Member. Now, you can give up to 3 friends and family (we call them Secondary Members) exclusive access to your account. Once appointed you cannot change Secondary Members during your product lifecycle.

Secondary Members: You are the ones that can reap the rewards, without having to buy a product! Once a Primary Member has invited you to join their family, you will have access to all of their offers.

To invite Secondary Members, please follow the instructions below:

  1. Click the ’Profile’ icon
  2. Navigate to the ‘Settings’ icon
  3. Click ’My Family’ and select ’Start my family’
  4. Enter their email address and relation to you

They’ll get a notification in the App and an invitation email

You can send and receive Pings using your registered ENTERTAINER email, but they are not linked to your account. The Primary Member gets 20 pings when they buy a product, , but these are shared with the whole ENTERTAINER family. If a Secondary Member uses a Ping or Smile, it's subtracted from the Primary Member's account. You can receive 20 Pings per membership.

Yes, your offers are updated in real-time, allowing you to monitor when your family members use them. You can find this information in your ’Redemption History’ under ’Preferences’.

If invited to an ENTERTAINER family, you'll get an email and in-app notification. The invitation can be found in your ’Profile’ or ’Pending Invites’ under ’Preferences’. You can only belong to one family, but if you're a Secondary Member and want to switch families, you can do so by clicking ’My Family’ and then ’Leave the Family’.

All users can ONLY be part of one ENTERTAINER family at a time. As a Secondary Member, should you wish to leave one family and join another, you can simply click on ’My Family’ followed by ’Leave the Family’.

Smiles and Pings are associated with an account, not an individual user. If you leave your family, offers Pinged to your email, and earned Smiles will remain on the Primary Member's account.

If the Primary Member is suspiciously active, their account and devices are blacklisted, and Secondary Members lose access to offers. If a Secondary Member is suspiciously active, their account and devices are blacklisted, and they become inactive within the ENTERTAINER family until Customer Service is notified. The Primary Member can choose to remove them during this time.

No, once a Secondary Member is allocated to a Family Account by the Primary Member, it is not possible to make changes during the active Membership Period. If you remove a Secondary Member, you cannot use that slot to replace them with another member until the current Membership Period concludes. This policy ensures stability and consistency within the Family Account composition throughout the membership term. If you have specific concerns or need assistance, please contact our customer support.


VIP KEYS


I have a VIP Key, how do I activate it?

  1. If you’re already registered, sign in on the website (& skip to Step 4).
  2. If you’re not a part of the family yet, download the App and register your details. Follow this link to get started: https://www.theENTERTAINERme.com/connect/ENTERTAINER.
  3. Once registered, sign into the website.
  4. Enter your VIP Key in the box at the bottom of the screen.
  5. Click submit and voila, you’re ready to go!

It’s a one-time thing. Once the VIP key is used, you can’t use it again. If you want to use your App between multiple devices, all you need to do is download the App on the devices you wish to use it on and log in using your account details.


SENDING (PINGS) OFFERS TO OTHERS


At the ENTERTAINER, we value the importance of friends and family connections. To help you be the best friend you can be, we provide you with the ability to send offers to your loved ones. When you purchase any ENTERTAINER product, you will receive 20 Pings that you can use to share offers.

With these Pings, you can send offers to your friends during the product's validity period. Simply use the email address they used to sign up for the ENTERTAINER.

Please note that you cannot use Pings to send Monthly or Hotels Worldwide offers.

While we all enjoy a game of ping-pong, our Pings only go one way. You cannot send an offer back to the sender or to another ENTERTAINER account once it's been accepted. The offer will remain in the recipient's account until it expires.

If the recipient doesn't accept your pinged offer, you'll receive it back within 10 days of sending it. This allows you to use the offer yourself or send it to someone else again.

No I’m afraid not. You can only ping offers to other Entertainer Member. You will need the email address of the Primary Account Holder (the person who bought the product). The offer you pinged can then be accepted and used by anyone in the Family Membership.


PAYMENTS / REFUNDS


Yes, but only in the UAE and Singapore.

  • In the UAE, you can select to pay in 3 interest-free payments via PostPay. You will need to agree to their Terms & Conditions when you sign up.
  • In Singapore, you can select to pay in 3 zero-fee installments via atome. You will need to agree to their Terms & Conditions when you sign up.

If you've made a mistake with your order, don't worry; assistance is available. Just get in touch with [email protected] and we will be able to help you. As long as there are no redemptions made on your ENTERTAINER app, we should be able to refund your order within 30 days of purchase date.

Yes, all Members (excluding ENTERTAINER Elite and Smart members) have the option to request cancellation of a new or auto-renewed Membership within the first 30 days, provided that no Offers have been redeemed and the product is unused. To initiate the cancellation process, please contact Customer Service via email at [email protected].


SMILES


Smiles are our loyalty points. Smiles are earned by redeeming offers in your App; each offer has an estimated saving on it. This is the number of smiles you will earn redeeming that offer.

Smiles are valid for 13 months from the date they are added to your ENTERTAINER account. If you don't renew your Membership, Smiles will expire when your Membership expires.

Expired Smiles cannot be reinstated, so make sure to use them. You can check your Smiles' expiration date in your App's Smiles tab.

If your Membership lapses your Smiles will no longer be valid once your paid membership has expired and therefore cannot be carried over.

Unfortunately Smiles cannot be moved between accounts, they are only valid on the account they were earned on. But our customer service team would be happy to assist you with possibly changing the e-mail address on your account. Speak to them in the help section of your App or here: www.theentertainerme.com - they are there available 24 hours a day.


DELIVERY


Now, you can enjoy Buy One Get One Free food offers from the comfort of your home with our new Delivery feature. We love our users so much, so we added 3 additional offers for you from many of our existing F&B venues to deliver just to you!

Please note, the Delivery feature is exclusive to users with the following products:

  • Dubai 2024
  • Abu Dhabi 2024
  • Bahrain 2024
  • Qatar 2024
  • Oman 2024

There are 3 offers to redeem for each merchant, however 4 is the amount you can redeem on one order. So, if you are lucky enough to have been pinged the 4th offer or if you own more than one of the products that this offer is in, you can use all 4 offers in one bill.


ENTERTAINER CHEERS OFFERS


Cheers offers Buy One Get One Free drinks at popular bars, restaurants, and nightspots in the city. You can enjoy a variety of 2-for-1 drink options, including cocktails, bubbly, and more. The program has a few rules to keep in mind: Each merchant offers three 2-for-1 deals that are available every day of the week (except public/special holidays – for more information, refer to our Rules of Use). You can use a maximum of four offers per booking or group, regardless of the product. For example, a group of four people can redeem 2 Cheers offers or combine 1 Cheers offer with 1 Main Course offer, totaling 2 offers.

To access ENTERTAINER Cheers offers, you need to meet certain requirements related to age and, in some markets, religion. The product is intended for use by individuals of legal drinking age and non-Muslims. After purchasing the product and verifying your details, you can easily find and enjoy Cheers offers.


HOTELS WORLDWIDE


When you buy an ENTERTAINER Product you will have access to Hotels Worldwide, which includes Buy One Night Get One Free offers at over 120 top hotels and resorts in the Middle East, Africa, Asia, and the Indian Ocean.

Buy One Night Get One Free offers for Hotels Worldwide are valid for one complimentary night when one night of equal or greater value is purchased at the ’Best Available Rate’. Hotel Offers are based on a one-time use for a minimum of two nights' consecutive stay and applies to the room-only rate, excluding breakfast (unless otherwise specified in the Hotel Offer).

See full Hotels Worldwide Rules of Use

Call the hotel directly to make a booking and let them know that you would like to use the Buy One Night Get One Free offer from the ENTERTAINER and they will assist you with your booking. Please be sure to agree to the offer with the hotel ahead of your booking.

To redeem your offer, present the ENTERTAINER offer in the app to the hotel reception at the time of check-in.

  1. Select your chosen offer for use on the app.
  2. Present your mobile device with the chosen offer upon hotel check-in.
  3. The hotel staff member will then enter their four-digit PIN.
  4. Once the staff member has entered their PIN, a Reference Number will appear - please allow the hotel staff to make a note of this.
  5. The free night will be removed from your final bill upon check-out.

See full Hotels Worldwide Rules of Use


GIFTING / BUYING FOR SOMEONE ELSE


We love to share the love – and the ENTERTAINER makes the perfect gift that keeps on giving all year long. If you want to buy the ENTERTAINER as a gift for someone else – rather than for yourself – simply select the GIFT A FRIEND option on the homepage for the product of your choice.

Gift a Friend allows you to electronically gift an ENTERTAINER membership to your friends or loved ones. They will receive a VIP Key to install all there Buy One Get One Free offers on their app - so they can save on what they love to do.

We have made it easy, quick and safe to gift your loved ones:

  • Log in to your ENTERTAINER account.
  • Visit the Gift a Friend section and select the ENTERTAINER membership you want to gift.
  • Fill out the recipient information and any personalised message.
  • Proceed to the checkout page to complete the payment.
  • You will receive a confirmation email upon successful payment.

They will receive a Welcome Email with your personalised message with simple instructions of how to download the app and install their offers.

Yes of course. You can choose the specific region for the membership you'd like to gift to your friend. The selection allows you to tailor the gift to their location and preferences.

The recipient will receive an email including information to activate their gifted ENTERTAINER offers. He/she will need to download the ENTERTAINER app either through the App Store or the Google Play Store App and register with their email address to successfully activate their gifted ENTERTAINER membership.

The gifted membership can be activated at any time, but it will remain valid until the end of the product year. For example, if you gift a 2024 product, it will remain valid until 30th December 2024. This ensures that your friend has ample time to make the most of their ENTERTAINER offers.

No, you do not need to have an active ENTERTAINER membership, however, you will need to log in to a registered valid account to be able to gift your loved ones.


CONTACT CUSTOMER SERVICE


Got a question? We’re always here to help – so please feel free to get in touch. [email protected]

Speak to us via:

  • Live Chat: Get help 24/7 with our live chat on the website (look for the icon in the bottom right corner) or in the App (where you’ll find it in the Help section).
  • WhatsApp: Message us on +971 50 5579619.
  • Email: Send us feedback, comments, questions, love and anything else (except spam) on [email protected] – we’ll do our best to respond to all emails within 48 hours (about 2 days), so if your enquiry is urgent, live chat is the best option.
  • Phone: Call us during office hours on +971 (0) 600 543000.