What do I do if the hotel cannot find my booking?

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Before arriving at the property

It can sometimes take up to 48 hours to receive your reservation confirmation details. If you have not received your email after that or scheduled your stay sooner, our customer service team will assist you.


Upon arrival at the property

In this case, provide the hotel staff with the full name on your reservation along with the booking confirmation number stated in your “ENTERTAINER travel” booking confirmation.

They are responsible for the booking and payment process, so they will be in the best position to help you.

If you are still experiencing problems, contact our customer service team, and we will assist you.

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