In this case the merchant would call the user to explain the reason the booking was cancelled.
Related Articles

Do I have to book to use my ENTERTAINER offer?
No, the booking system is there to secure the booking. If...
19 Mar, 2019
2
3327

If I cannot make my booking will I be charged a cancellation fee?
There will be no charges for cancelling your booking, simply call...
19 Mar, 2019
0
2660

I am running late for my booking, will the booking be held?
If you are running late we advise contacting the merchant to...
19 Mar, 2019
0
2568

How do I know what merchants are offering the table reservation service through the App?
For select merchants, you can book a table through the app....
19 Mar, 2019
0
2965

Can I make any special requests when booking my table?
Yes, you will have the option to make special requests when...
18 Mar, 2019
-1
2650

Can I view my previous reservations?
Yes, you will be able to find your reservations history under...
18 Mar, 2019
0
2511