Mystery Shopper Report

Mystery Shopper Report

On 17 May 2017, we put out a call to Facebook users in Hong Kong if they’ve ever wondered what it’s like to be a mystery shopper. We received over 250 applications. 20 individuals were picked to use the ENTERTAINER App on mystery visits at various merchants; 15 in total were completed. Read 5 highlights in our Mystery Shopper Report.

Jackie Chien | FunZone

FunZone has 3 outlets on the ENTERTAINER App and we assigned Jackie, a mother of 2, to visit the Kennedy Town branch. “FunZone was very very busy on a Saturday with multiple birthday parties,” she shares. She posted the photo of her tot below, simply captioned “Having a ball.” Jackie commends the staff, describing them as “friendly and helpful and, when I asked them to monitor the baby area, they complied immediately. I also saw that they were monitoring the slide to ensure the children don’t get hurt.” She concludes by suggesting more toys for the baby area in the future.

Jackie’s mystery shopper report says it was very easy to use the ENTERTAINER App and there was no problem at all. She would recommend it to friends.

Buy 1 Get 1 Free Offer Redeemed: General Admission
Actual Savings: HKD180

Lucinda Leung | Sideways Driving Club

Luci shared the photo below on her Instgram, with the following caption: “It’s always a tough time selecting a birthday gift ? for him. @entertainerhk helps me with the ‘buy 1 get 1 free’ simulator experience racing in a track with @sidewaysdrivingclub.” Luci appreciated the fact that the manager at Sideways explained the experience well. “He is nice and friendly as well,” she enthuses.

On her mystery shopper report, Luci says the ENTERTAINER App is easy to use. “It provides me more choices of leisure activities which are new to me! Besides the App is user friendly since we could search for shops by location,” she concludes.

Buy 1 Get 1 Free Offer Redeemed: 30Min Car Simulator
Actual Savings: HKD220

Edward Lee | Amazake

Edward discovered Amazake through the ENTERTAINER App. He sums up his experience, “Good experience overall, used the App and the Call function to make a reservation. Easy to find the restaurant with the Map function.” He continues, “I have been an ENTERTAINER user since before the App days (i.e. the big thick book). I have recommended it to several friends and colleagues who are now users of the App.”

Buy 1 Get 1 Free Offer Redeemed: Main Course
Actual Savings: HKD138

Genieve Luk | Shore

Genieve shares about her experience in the stalwart steak house, “We were a group of 4 booked for dinner at 6:30 but we arrived late at 7. We were greeted by the receptionist with a warm welcome and, after confirming my booking we were lead to our table on the 4th floor. We ordered a black Angus ribbed eye, lamb rump, seafood pot, John Dory and a bot of Chardonnay to start our dinner with. The steak and lamb rump are lovely, not over-burned, juicy and full of flavor, worthy of its price. The seafood pot is nice, sauce is delicious.” She commends their server in her mystery shopper report, “We asked our server to take pic for us. He patiently took several shots to get the best one.”

And as for the App, this is what Genieve has to say: “I have already recommended my friends to use it! Awesome App especially for those who enjoy to eat out with friends. Easy to use. Just couple click to have the vouchers redeemed.”

Buy 1 Get 1 Free Offers Redeemed: Main Course x 2
Actual Savings: HKD596

Harry CK Wong | Topiary

We assigned Harry to redeem a Cheers offer, and has this to say about his impression of Topiary: “Though small, it’s very welcoming. Great place for after work drinks and chilling out.”

Buy 1 Get 1 Free Offer Redeemed: Two Signature Cocktails
Actual Savings: HKD260

Curious? A journey to thousands of savings begins with a single App. Buy ENTERTAINER 2017 (original price HKD475) for 20% off by using Promo Code HUBHK2017 in your in-App cart upon checkout.


James Gannaban
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